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DELIVERIES
Product Availability, Dispatch, and Delivery
The order will be shipped to the address provided by the consumer during the ordering process.
Maison Miranda utilizes transport companies. If, upon delivery, the consumer discovers errors in the received merchandise or notices visible damage, they must note these issues on the carrier's document and notify Maison Miranda within 24 to 48 hours.
The commitment to sell the ordered product(s) is limited to existing stock and availability. With the aim of providing fast, high-quality service, Maison Miranda is committed to shipping items as quickly as possible.
All items remain the property of Maison Miranda until proof of payment for the full order amount is received.
Maison Miranda uses quality shipping carriers for order dispatch, with the following delivery times:
For Portugal and Spain:
CTT: €7 per package – Time: 48–72 hours.
For other European countries:
Up to 7 days; cost based on the carrier's rate schedule.
For countries outside Europe:
Up to 10 days; cost based on the carrier's rate schedule.
Right of Free Withdrawal (“Right of Regret”)
Maison Miranda customers have the right to withdraw from the product purchase and sale contract without providing any reason. The period for exercising the right of withdrawal expires 14 days from the day on which the customer (or a third party designated by the customer) acquire physical possession of the asset. Within this same timeframe, the customer must return or deliver the product to Maison Miranda. The costs of returning the order to Maison Miranda shall be borne by the customer, pursuant to Article 13, Paragraph 2 of Decree-Law no. 24/2014 of February 14.
To exercise the right of withdrawal, the consumer must communicate their decision to withdraw from the contract by means of an unequivocal statement (a letter sent to our premises at Rua José Joaquim Ribeiro Teles, 323, 1º, K - 4445-485 Ermesinde-Valongo (Porto, Portugal) or via email to info@maisonmiranda.com).
If you avail yourself of this option, we will promptly send an email acknowledging receipt of the request for resolution.
The product must be returned within the specified timeframe in the same condition as delivered—showing no signs of use, with all components included, and in its original packaging.If the items do not meet the described conditions, Maison Miranda reserves the right not to accept your return.Always attach the corresponding invoice received with your order.
In the event of contract termination, all payments made will be refunded to the customer—excluding initial order delivery costs (if applicable)—without undue delay and, in any event, no later than 14 days from the date Maison Miranda is informed of the decision to terminate.
The customer is responsible for the costs of returning the order to Maison Miranda. Shipping costs will only be refunded if the order sent was incorrect or if the product is defective. Maison Miranda will not accept returns sent via cash-on-delivery.
No refund will be issued if any of the components of the sold product are missing or if any of them are not in perfect condition.
You may not cancel the purchase if you have already used the goods, except to the extent necessary to verify their nature, characteristics, and functioning, in accordance with the law.
The customer may not return the products specified in Article 17 of Decree-Law No. 24/2014 of February 14, including sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery.
Promotions
To verify the offer and for statistical tracking purposes, products included in any campaign are shipped without barcodes.
Promotions are subject to the provisions of Article 11 of Decree-Law No. 70/2007 of March 28, as currently amended.
Alternative Consumer Dispute Resolution
In the event of a dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity.
You can consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015 of September 8 on the Consumer Portal at www.consumidor.pt.
You may also use the European Online Dispute Resolution Platform, available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT, or any Alternative Consumer Dispute Resolution Entity.
Further information is available at the Consumer Portal (www.consumidor.pt) and the European Online Dispute Resolution Platform (http://ec.europa.eu/consumers/odr/).
RETURNS
If the item is non-compliant, you have 14 days to return it intact and in its original packaging.
In the event of a claim (based on defects or non-conformities observed after the aforementioned 14-day period)—and provided the claim is accepted—Maison Miranda will refund the cost of the items using the same payment method used for the original purchase.
The order is deemed accepted if, following receipt of the order or products, the Customer does not return the order, notify Maison Miranda of any non-conformity, or simply state their intention to terminate the contract within 15 days of receipt.
The refund will be processed within one week of receiving the returned product.
Here is how to make a return:
- Access your account's request history.
- Select the order containing the product you wish to return.
- Select the product you wish to return.
- Add a reason for the return and await our confirmation.
- Once you receive confirmation, print the return slip available in the "Product Returns" section of your account and wait to receive the shipping label via email.
Contact Us
If you have any questions about these terms, please contact us:
- By email: info@maisonmiranda.com
- Directly on the website: www.maisonmiranda.com/contato